Do you pay interest on the personal account?
No, we are unable to pay interest on any funds credited to us.
Mon, 8 Nov, 2021 at 3:59 PM
Do you offer cheque books with the personal account?
Card One Money doesn’t issue cheque books for its customers. We find that most of our customers prefer making payments online or by card. Cheques can be dep...
Mon, 8 Nov, 2021 at 4:00 PM
Do you offer Direct Debits with the personal account?
Yes we do. All you need to do is give your account details to the company you wish to set up a direct debit with and they will take care of the rest. You ca...
Tue, 23 Nov, 2021 at 8:54 PM
How do I pay a bill/transfer money in my personal account?
You can pay bills from your account by direct debit, standing order or same day/next day faster payment, either by using your online account or by contactin...
Fri, 19 Nov, 2021 at 5:09 PM
Where is the money in my personal account kept - is it safe?
Yes, your money in your billing account is held securely with our chosen banking provider (Barclays Bank plc, National Westminster Bank plc or the Bank of E...
Tue, 23 Nov, 2021 at 1:25 PM
How is my money protected?
What's safeguarding? Safeguarding is a process in which we keep all your funds completely segregated from all other funds, and deposit it into a spec...
Mon, 8 Nov, 2021 at 7:49 PM
How do I deposit cash or cheques into my personal account?
You can deposit cheques using only the bank giro forms provided by us. You will need to deposit these at any Barclays branch by using the completed form. Pl...
Tue, 23 Nov, 2021 at 9:03 PM
What are your opening times?
Our office is open to respond to calls and emails Monday to Friday (excluding Bank Holidays), from 8.30am to 5.00pm.  Live Chat is available Monday to Frid...
Tue, 23 Nov, 2021 at 12:34 PM
Do I have an IBAN or SWIFT code?
IBAN stands for International Bank Account Number, which you can use when making or receiving international payments. Your IBAN doesn't replace your s...
Tue, 23 Nov, 2021 at 8:57 PM
What is Confirmation of Payee for personal accounts?
Confirmation of Payee (CoP) is a messaging service introduced to help prevent fraud and payments being sent to the wrong account, keeping your money safe an...
Tue, 23 Nov, 2021 at 12:10 PM