Account

How is my personal data kept safe and secure?
Your data is safely stored to the highest standards in accordance with UK data protection legislation and our Privacy Policy. This system is rigorously chec...
Mon, 29 Nov, 2021 at 11:51 AM
What are the fees for the Card One Money personal account?
A Card One Money current account costs just £12.50 per month. The fee is taken on the 1st of each month from your Card One Money current account. If you cho...
Wed, 17 Nov, 2021 at 10:35 AM
I've been asked for identification documents for my personal account, what do you need?
Following your application, we make various electronic checks regarding your application. This is not a credit check. We do this to identify you and where y...
Tue, 9 Nov, 2021 at 5:35 PM
Problems signing in to the personal account?
Have you paid your 1st monthly fee? You cannot sign in until you have paid your 1st monthly fee. Please contact us to arrange this. Your account will then b...
Tue, 23 Nov, 2021 at 8:56 PM
Why does the mobile app look different to the website?
We recently refreshed the look of our website and we're still putting the finishing touches to our mobile apps. This means that our apps currently have...
Wed, 24 Nov, 2021 at 9:20 AM